Terms and conditions
At Steph Meyer & Co, we pride ourselves on creating the hair of your dreams through your personalised hair journey. We always strive to provide you with high quality service and a fantastic experience. By booking your appointment, you are agreeing to the following terms and conditions:
Quotes are provided as a guide and can not be guaranteed without an in salon consultation, where a written quote will be given and guaranteed.
By agreeing to your consultation, you are agreeing to have the services required to achieve your desired look
No refunds will be provided if the new look/style you have chosen does not, in your opinion ‘suit you’ No refunds will be provided if you have ‘changed your mind’ If you are unhappy with your hair, in most cases we are happy to come to an agreement.
Steph Meyer & Co DOES NOT provide refunds. All discussions regarding refunds/discounts will be entered into on a case by case basis involving the client, stylist and Salon Director
You are required to arrived 15 minutes prior to your scheduled appointment. This allows us to have you seated and comfortable in time for your stylist
All colour work includes complementary toner, treatment, blow wave and haircut.
Cancellation fee: If you cancel within 24 hours of your appointment you will be charged 50% of the service. You may not book another service until the fee is paid.
No show fee: If you do not show up to your appointment you will be charged 50% of the service booked in for. You may not book another service until the fee is paid.
Late fee: If you run late to your appointment and we do not have time to do the service you have booked for you will still be changed full price to cover the time you were late.
Steph Meyer & Co does not offer refunds for any finalised services. If you are not happy with the outcome of your hair, we are able to fix any issues at no cost to you if:
The salon is notified within 3 days of your original appointment or you have not ‘changed your mind’
– Change of mind will result in charges for extra services
If You return to the salon within 14 days of your original appointment
– Action to fix the issue to be determined by the Salon Director
Failure to return within 14 days voids our guarantee and you will be charged for further services.
If you or a third party have attempted to alter hair colour or cut, this guarantee is null and void
We always do a complete consultation and take every step necessary to ensure your safety and the best possible results. While we are confident in our knowledge and experience, sometimes the unexpected can happen.
It is your responsibility to inform us if you have:
· Been exposed to or swam in chlorine
· Used any type of natural hair colour, especially henna
· Started new medication or diet
· Any thing else that could possibly effect your colour
Hair colour and hair lighteners, along with other chemicals that we may use on your hair can react with any other type of chemical or metal agent that may be present in your hair. Whilst we adhere to strict guidelines in regard to colour, lighteners, and chemicals, we cannot foresee every possible outcome
It is impossible for us to ask questions regarding every possible circumstance that could result in an unwanted outcome. If you are not forthcoming about what may be on your hair it is possible you could experience anything from hair breakage, chemical burns and undesired colour results. If in doubt, mention it!
All stylists strive to ensure our clients happiness and satisfaction. They have been added to the team based on their experience and higher education and knowledge.
We will do our very best to ensure you leave with beautiful, healthy hair each and every time you leave our salon!
Thank you for your understanding; we look forward to seeing you in the studio soon!
The Team at Steph Meyer & Co xx